Graphic Design Bristol, Bristol Web Design, Fusion Design

Policies and Procedures

 

Payment Methods

Bank Transfer
Credit or Debit Card

Deposits and Payment

Standard Design Terms
60% deposit, 40% upon completion. A 60% non-refundable deposit is due, after a quote is issued and approved by you. The balance of the 40% is to be paid at the end of the project, once the project is approved and before the final package is delivered/uploaded. Work commences with 2 working days when fully cleared deposit is received.

Terms for Web Design & Development (Terms apply to projects of £1000 or above)
40% deposit, 30% part-payment, 30% upon completion. A 40% non-refundable deposit is due, after a quote is issued and approved by you. The balance of the 30% is to be paid at the end of the project, once the project is approved and before the final package is delivered/uploaded and put live. Work commences with 2 working days when fully cleared deposit is received.

Terms for Design & Signage project
100% Pro-forma of signage elements before production and install (unless an account as been agreed)
50% deposit, 50% upon completion of artwork and sign off, A 50% non-refundable deposit is due, after a quote is issued and approved by you. The balance of the 50% is to be paid at the end of the project, once the project is approved and before the final package is delivered/uploaded. Work commences with 2 working days when fully cleared deposit is received.

Cancellations

You can make cancellations at any time. Please keep in mind that the deposit is non-refundable. The client shall not unreasonably withhold acceptance of, or payment for, the project. If, prior to completion of the project, the client observes any nonconformance with the design plan, the designer must be promptly notified, allowing for necessary corrections. Rejection of the completed project or cancellation during its execution will result in forfeiture of deposit and the possible billing for all additional labour or expenses to date. All elements of the project must then be returned to the designer. Any usage by the client of those design elements will result in appropriate legal action. Client shall bear all costs, expenses, and reasonable attorney’s fees in any action brought to recover payment under this contract or in which may become a party by reason of this contract.

Images & Stock Photos

It’s optional to provide your own images. We work with our own gallery of stock images fees may apply in specific cases (large quantity requests, special licensing for photos, etc). You will be advised of these fees after consultation of your project.

Search Engines and SEO

Outside of the keywords and basic SEO meta tags we incorporate in your site, we are not responsible for search engine promotion or marketing of any kind.

Our Portfolio and Website Credit

We reserve the right to add completed projects to our portfolio. If a full web design and development project was completed by our studio, in most cases a credit “site by Fusion Design” will be included at the bottom of your website. In certain cases, our website credit will not be posted due to privacy purposes and we respect that. Please notify us if this is the case.

Copyright for Logo Design

Client will have the exclusive right to the logo design chosen. All logos are made with no stock images, are 100% custom and 100% vector (which means that you can scale to any size without losing quality). Any concepts that are not chosen and paid for will be a violation of Fusion Design’s rights if they are used elsewhere.

Copyright for Web Design

Web designs are custom-created and exclusive to each business. Note that we reserve the right to use stock images, as required, as part of your web design template. Any concepts that are not chosen and paid for will be a violation of Fusion Design’s rights if they are used elsewhere.

Revisions

Small revisions can be made after we run the test site (like textual changes or images) or after logo concepts are presented. We allow TWO rounds of revisions. After that, however, we bill at £30 per additional round.

Website Content From You

Upon each website project WE ASK THAT ALL WEBSITE CONTENT IS GIVEN before we start the colour JPG proofs and coding stage of your website. This not only helps firm up an accurate and well laid out design mockup, but it helps to speed up the process as well and get your website launched. We are not responsible for proof-reading your content, so please make sure there are no errors when sending it over.

Printers

We work with third-party printers that we trust and are affiliated with. In the rare case that there is a printing issue, we will work with the printers to get it resolved, but any costs incurred will not be at the expense of Fusion Design.

Please note that some print materials may not show the exact same colour that is showing up on your screen. This is due to the fact that each computer screen tint can be different on each screen. Any reprints required will not be at the expense of Fusion Design. We recommend providing Hex #s or Pantone colours if you need exact shades matched up.

Final Artwork File Delivery

Final artwork files are emailed in a zip file. Please notify us if there is a special request.

Graphic Design agency bristol